Support Center

Frequently Asked Questions

Getting Started

How do I download the GoLevel app?

You can download GoLevel from the App Store (iOS) or Google Play Store (Android). Search for "GoLevel" or use the download links on our homepage.

Is the app free to use?

Yes, GoLevel is free to download and includes basic features. Premium features are available through in-app purchases for enhanced learning experiences.

What subjects does the app cover?

The app covers multiple Cambridge IGCSE O-Level subjects, including:

• Mathematics and Additional Mathematics
• Sciences (Physics, Chemistry, Biology)
• Languages (English, Literature, and others)
• Humanities (History, Geography)
• Business Studies and Economics
• Computer Science
• And many more subjects!

Using the App

How do I track my progress?

Your progress is automatically saved as you complete quizzes and practice sessions. You can view detailed analytics in the Performance section of the app.

Can I use the app offline?

Yes! Once you've downloaded content, you can practice questions offline. Your progress will sync when you reconnect to the internet.

How are questions selected for me?

Our adaptive learning system selects questions based on your performance and learning progress in each subject. Questions become more challenging as you improve, ensuring optimal learning across all your subjects.

What are past papers and how do I access them?

Past papers are real Cambridge IGCSE exam papers from previous years across multiple subjects. They're available in the Past Papers section and include detailed solutions and explanations.

Technical Issues

The app won't load or crashes frequently

Try these troubleshooting steps:

• Close and restart the app
• Restart your device
• Check for app updates in your app store
• Ensure you have a stable internet connection
• Free up storage space on your device

I can't see my progress or it's not saving

Make sure you're logged into your account and have a stable internet connection. Progress is automatically synced to the cloud when connected.

Questions aren't loading properly

This usually indicates a connectivity issue. Check your internet connection and try refreshing the content. If problems persist, contact support.

I'm having trouble with mathematical equations or scientific formulas

Ensure your device has sufficient memory and the latest app version. Complex equations and formulas across subjects require additional processing power.

Account and Privacy

Do I need to create an account?

While you can use basic features without an account, creating one allows you to sync progress across devices and access premium features.

What data does the app collect?

We collect anonymous analytics data to improve question quality and user experience across all subjects. No personal information is collected. See our Privacy Policy for details.

How do I delete my account?

You can delete your account through the app settings or by contacting our support team. All your data will be permanently removed.

Premium Features

What premium features are available?

Premium features include:

• Unlimited practice questions across all subjects
• Advanced progress analytics for each subject
• Priority customer support
• Exclusive past papers for multiple subjects
• Detailed performance insights across subjects

How do I upgrade to premium?

You can upgrade through the app's settings or premium section. All purchases are handled securely through your device's app store.

Can I get a refund?

Refunds are handled according to your app store's refund policy (Apple App Store or Google Play Store). Contact the respective store's customer service for refund requests.

System Requirements

iOS Requirements

• iOS 12.0 or later
• iPhone 6s or newer
• iPad (5th generation) or newer
• At least 100MB free storage

Android Requirements

• Android 6.0 (API level 23) or higher
• At least 2GB RAM
• At least 100MB free storage
• OpenGL ES 2.0 support

Contact Support

Can't find the answer you're looking for? Our support team is here to help!

When Contacting Support, Please Include:

• Your device type and operating system version
• App version number (found in app settings)
• Detailed description of the issue
• Steps you've already tried
• Screenshots if applicable

Learning Resources

Maximize your learning with these additional resources:

Study Tips

• Practice regularly for 15-30 minutes daily across subjects
• Focus on understanding concepts, not just memorizing
• Use the app's adaptive learning to identify weak areas in each subject
• Review past papers to understand exam patterns across subjects
• Take breaks between study sessions and rotate subjects

Exam Preparation

• Start preparation at least 3 months before exams
• Complete available past papers for all your subjects
• Focus on time management during practice across subjects
• Review incorrect answers to understand mistakes in each subject
• Use the performance analytics to track improvement across subjects