CCPA Compliance
Your privacy rights under California law
Last Updated: February 4, 2026
This page explains your rights under the California Consumer Privacy Act (CCPA) and how GoLevel complies with California privacy law.
What is CCPA?
The California Consumer Privacy Act (CCPA) is a comprehensive privacy law that went into effect on January 1, 2020. It grants California residents specific rights regarding their personal information and requires businesses to be transparent about their data practices.
Does CCPA Apply to You?
CCPA applies to you if you are a California resident. The law defines "resident" as someone who is in California for other than a temporary or transitory purpose, or who is domiciled in California but temporarily outside the state.
GoLevel's CCPA Compliance
GoLevel is committed to full compliance with CCPA requirements. We respect your privacy rights and have implemented processes to honor your requests under California law.
Your Rights Under CCPA
As a California resident, you have the following rights regarding your personal information:
Right to Know
You have the right to know what personal information we collect, use, disclose, and sell about you. This includes the categories of information, sources, purposes, and third parties involved.
Right to Delete
You have the right to request deletion of your personal information, subject to certain exceptions such as legal obligations or security purposes.
Right to Opt-Out
You have the right to opt-out of the sale of your personal information. Note: GoLevel does not sell personal information.
Right to Non-Discrimination
You have the right not to receive discriminatory treatment for exercising your CCPA rights. We will not deny services, charge different prices, or provide different quality of service.
Personal Information We Collect
Under CCPA, "personal information" is broadly defined. Here's what we collect:
| Category | Examples | Collected | Purpose |
|---|---|---|---|
| Identifiers | Email address, username | Yes | Account management, communication |
| Internet Activity | App usage, quiz performance | Yes (Anonymous) | Service improvement, analytics |
| Geolocation Data | General location (country/region) | Yes (General only) | Service localization |
| Education Information | Learning progress, preferences | Yes | Personalized learning experience |
| Commercial Information | Subscription status, purchase history | Yes (if applicable) | Service delivery, billing |
| Biometric Information | Fingerprints, facial recognition | No | N/A |
| Sensitive Personal Information | Social security, financial data | No | N/A |
How We Use Personal Information
We use personal information for the following business purposes:
- Service Delivery: Providing educational content and app functionality
- Personalization: Adapting learning experiences to your needs
- Communication: Responding to inquiries and providing support
- Analytics: Improving question quality and app performance (anonymous data)
- Security: Protecting against fraud and ensuring data security
- Legal Compliance: Meeting legal and regulatory requirements
Sharing Personal Information
We may share personal information with the following categories of third parties:
Service Providers
- Cloud storage providers (Supabase)
- Analytics services (anonymous data only)
- Customer support platforms
- Payment processors (for premium features)
Legal Disclosures
- Law enforcement agencies (when required)
- Courts and legal proceedings
- Regulatory authorities
- Legal counsel and advisors
Important: We Do Not Sell Personal Information
GoLevel does not sell personal information to third parties for monetary or other valuable consideration. We have not sold personal information in the past 12 months.
How to Exercise Your Rights
To exercise your CCPA rights, you can contact us through the following methods:
CCPA Request Methods
- Email: ccpa@golevel.com
- Privacy Email: privacy@golevel.com
- Contact Form: Send us a message (select "Privacy Rights" as the subject)
- Response Time: Within 45 days (may be extended to 90 days for complex requests)
Verification Process
To protect your privacy, we need to verify your identity before processing your request:
- For Know/Delete Requests: We may ask for information that matches what we have on file
- For Account Holders: We may verify through your existing account credentials
- For Non-Account Holders: We may request additional identifying information
- For Sensitive Information: We may require additional verification steps
Authorized Agents
You may designate an authorized agent to make requests on your behalf. The agent must:
- Provide written authorization signed by you
- Verify their own identity
- Provide proof of their authority to act on your behalf
- You may still need to verify your identity directly with us
Specific Rights Explained
Right to Know - Detailed Information
When you request to know what personal information we have about you, we will provide:
- Categories of personal information collected
- Categories of sources from which information was collected
- Business or commercial purposes for collection
- Categories of third parties with whom we share information
- Specific pieces of personal information we have about you
Right to Delete - Exceptions
We may not be able to delete your information if it's necessary for:
- Completing transactions or providing requested services
- Security purposes and fraud prevention
- Legal compliance and regulatory requirements
- Free speech and other rights
- Research purposes (if properly anonymized)
- Internal uses reasonably aligned with your expectations
Right to Opt-Out of Sale
While GoLevel does not sell personal information, if our practices change in the future:
- We will provide clear notice of any sale of personal information
- We will offer an easy opt-out mechanism
- We will honor opt-out requests within 15 business days
- We will not sell information of consumers under 16 without consent
Children's Privacy Under CCPA
CCPA provides additional protections for children:
- Under 13: We do not knowingly sell personal information of children under 13
- 13-16 Years: We require opt-in consent before selling personal information
- Parental Rights: Parents can exercise rights on behalf of their children
- Educational Context: Special considerations apply for educational services
Data Retention
We retain personal information for different periods based on the purpose:
| Information Type | Retention Period | Reason |
|---|---|---|
| Account Information | Until account deletion | Service provision |
| Anonymous Analytics | Up to 2 years | Service improvement |
| Support Communications | Up to 3 years | Customer service |
| Legal Records | As required by law | Compliance |
Updates to CCPA Practices
We may update our CCPA practices and this notice. When we make material changes:
- We will update this page with the new effective date
- We will notify California residents through email or app notifications
- We will provide clear information about what has changed
- We will ensure continued compliance with CCPA requirements
Contact Information for CCPA Requests
For any questions about your CCPA rights or to make a request:
California Residents - CCPA Contact
- CCPA Requests: ccpa@golevel.com
- Privacy Officer: privacy@golevel.com
- General Support: support@golevel.com
- Contact Form: Send us a message
- Response Time: Within 45 days (may be extended to 90 days)
Frequently Asked Questions
Do I need to be a GoLevel user to make a CCPA request?
No, you can make a request even if you don't have an account. However, we may have limited information about non-users.
Is there a fee for CCPA requests?
No, we do not charge fees for CCPA requests. However, we may charge a reasonable fee for excessive or repetitive requests.
How long does it take to process my request?
We respond within 45 days, though complex requests may take up to 90 days. We'll let you know if we need additional time.
Can I make a request on behalf of my child?
Yes, parents and legal guardians can make CCPA requests on behalf of their minor children.
Our Commitment to California Residents: GoLevel is committed to protecting your privacy rights under CCPA. We believe that transparency and user control over personal information are fundamental to building trust and providing excellent educational services.