Last Updated: February 4, 2026

This Privacy Policy explains how GoLevel collects, uses, and protects your information when you use our mobile application and website.

Information We Collect

Anonymous Analytics Data

We collect anonymous analytics data to improve question quality and user experience across all subjects. This data includes:

  • Quiz Performance: Anonymous response times and accuracy rates
  • Usage Patterns: Which subjects and topics are accessed most frequently
  • App Performance: Technical performance metrics and crash reports
  • Device Information: General device type and operating system (no unique identifiers)

Important: All analytics data is completely anonymous. We do not collect personal information, user IDs, device IDs, or any data that could identify individual users.

Account Information (Optional)

If you choose to create an account, we may collect:

  • Email address (for account recovery and communication)
  • Username or display name
  • Learning progress and preferences
  • Subscription status for premium features

Website Data

When you visit our website, we may collect:

  • IP address and general location (country/region)
  • Browser type and version
  • Pages visited and time spent
  • Referral source

How We Use Your Information

Improving Question Quality

Our primary use of anonymous analytics data is to calibrate question difficulty across all O-Level subjects. This helps us:

  • Identify questions that are too easy or too difficult
  • Improve the adaptive learning algorithm
  • Ensure balanced coverage across all subjects
  • Enhance the overall learning experience

App Functionality

We use collected data to:

  • Provide personalized learning experiences
  • Sync progress across devices (with account)
  • Deliver relevant content and recommendations
  • Improve app performance and stability

Communication

If you provide contact information, we may use it to:

  • Respond to support inquiries
  • Send important app updates or security notices
  • Provide educational content (with your consent)

Data Sharing and Disclosure

We Do Not Sell Your Data

We never sell, rent, or trade your personal information to third parties for marketing purposes.

Service Providers

We may share data with trusted service providers who help us operate our app:

  • Cloud Storage: Supabase (for secure data storage)
  • Analytics: Anonymous usage analytics only
  • App Stores: Apple App Store and Google Play Store

Legal Requirements

We may disclose information if required by law or to:

  • Comply with legal processes
  • Protect our rights and property
  • Ensure user safety
  • Investigate fraud or security issues

Data Security

We implement industry-standard security measures to protect your data:

  • Encryption: All data is encrypted in transit and at rest
  • Access Controls: Limited access to personal data
  • Regular Audits: Security assessments and updates
  • Secure Infrastructure: Enterprise-grade cloud security

Your Privacy Rights

Access and Control

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Delete your account and data
  • Export your data
  • Opt-out of communications

Regional Rights

Depending on your location, you may have additional rights:

Children's Privacy

Our app may be used by students under 18. We take special care to protect children's privacy:

  • We collect minimal data from all users, including children
  • Anonymous analytics cannot identify individual children
  • Parents can request access to or deletion of their child's data
  • We comply with COPPA and other children's privacy laws

Cookies and Tracking

Website Cookies

Our website uses cookies for:

  • Essential website functionality
  • Anonymous usage analytics
  • Remembering your preferences

See our Cookie Policy for detailed information.

Mobile App Tracking

Our mobile app does not use cookies but may collect anonymous analytics data as described above.

Data Retention

We retain data for different periods based on its purpose:

  • Anonymous Analytics: Up to 2 years
  • Account Data: Until account deletion
  • Support Communications: Up to 3 years
  • Website Analytics: Up to 26 months

International Data Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place:

  • Adequacy decisions by relevant authorities
  • Standard contractual clauses
  • Certification schemes
  • Approved codes of conduct

Changes to This Policy

We may update this Privacy Policy from time to time. We will:

  • Post the updated policy on our website
  • Update the "Last Updated" date
  • Notify users of material changes through the app or email
  • Obtain consent for significant changes where required

Contact Us

If you have questions about this Privacy Policy or our data practices:

Privacy Contact Information

  • Email: privacy@golevel.com
  • Data Protection Officer: dpo@golevel.com
  • Contact Form: Send us a message
  • Response Time: Within 48 hours

Our Commitment: We are committed to protecting your privacy and being transparent about our data practices. This policy explains exactly how we handle your information while providing you with an excellent learning experience.