Privacy Policy
How we protect your privacy and handle your data
Last Updated: February 4, 2026
This Privacy Policy explains how GoLevel collects, uses, and protects your information when you use our mobile application and website.
Information We Collect
Anonymous Analytics Data
We collect anonymous analytics data to improve question quality and user experience across all subjects. This data includes:
- Quiz Performance: Anonymous response times and accuracy rates
- Usage Patterns: Which subjects and topics are accessed most frequently
- App Performance: Technical performance metrics and crash reports
- Device Information: General device type and operating system (no unique identifiers)
Important: All analytics data is completely anonymous. We do not collect personal information, user IDs, device IDs, or any data that could identify individual users.
Account Information (Optional)
If you choose to create an account, we may collect:
- Email address (for account recovery and communication)
- Username or display name
- Learning progress and preferences
- Subscription status for premium features
Website Data
When you visit our website, we may collect:
- IP address and general location (country/region)
- Browser type and version
- Pages visited and time spent
- Referral source
How We Use Your Information
Improving Question Quality
Our primary use of anonymous analytics data is to calibrate question difficulty across all O-Level subjects. This helps us:
- Identify questions that are too easy or too difficult
- Improve the adaptive learning algorithm
- Ensure balanced coverage across all subjects
- Enhance the overall learning experience
App Functionality
We use collected data to:
- Provide personalized learning experiences
- Sync progress across devices (with account)
- Deliver relevant content and recommendations
- Improve app performance and stability
Communication
If you provide contact information, we may use it to:
- Respond to support inquiries
- Send important app updates or security notices
- Provide educational content (with your consent)
Data Sharing and Disclosure
We Do Not Sell Your Data
We never sell, rent, or trade your personal information to third parties for marketing purposes.
Service Providers
We may share data with trusted service providers who help us operate our app:
- Cloud Storage: Supabase (for secure data storage)
- Analytics: Anonymous usage analytics only
- App Stores: Apple App Store and Google Play Store
Legal Requirements
We may disclose information if required by law or to:
- Comply with legal processes
- Protect our rights and property
- Ensure user safety
- Investigate fraud or security issues
Data Security
We implement industry-standard security measures to protect your data:
- Encryption: All data is encrypted in transit and at rest
- Access Controls: Limited access to personal data
- Regular Audits: Security assessments and updates
- Secure Infrastructure: Enterprise-grade cloud security
Your Privacy Rights
Access and Control
You have the right to:
- Access your personal data
- Correct inaccurate information
- Delete your account and data
- Export your data
- Opt-out of communications
Regional Rights
Depending on your location, you may have additional rights:
- EU Residents: GDPR rights (see our GDPR Compliance page)
- California Residents: CCPA rights (see our CCPA Compliance page)
Children's Privacy
Our app may be used by students under 18. We take special care to protect children's privacy:
- We collect minimal data from all users, including children
- Anonymous analytics cannot identify individual children
- Parents can request access to or deletion of their child's data
- We comply with COPPA and other children's privacy laws
Cookies and Tracking
Website Cookies
Our website uses cookies for:
- Essential website functionality
- Anonymous usage analytics
- Remembering your preferences
See our Cookie Policy for detailed information.
Mobile App Tracking
Our mobile app does not use cookies but may collect anonymous analytics data as described above.
Data Retention
We retain data for different periods based on its purpose:
- Anonymous Analytics: Up to 2 years
- Account Data: Until account deletion
- Support Communications: Up to 3 years
- Website Analytics: Up to 26 months
International Data Transfers
Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place:
- Adequacy decisions by relevant authorities
- Standard contractual clauses
- Certification schemes
- Approved codes of conduct
Changes to This Policy
We may update this Privacy Policy from time to time. We will:
- Post the updated policy on our website
- Update the "Last Updated" date
- Notify users of material changes through the app or email
- Obtain consent for significant changes where required
Contact Us
If you have questions about this Privacy Policy or our data practices:
Privacy Contact Information
- Email: privacy@golevel.com
- Data Protection Officer: dpo@golevel.com
- Contact Form: Send us a message
- Response Time: Within 48 hours
Our Commitment: We are committed to protecting your privacy and being transparent about our data practices. This policy explains exactly how we handle your information while providing you with an excellent learning experience.